top of page

Privacy Policy

Last Updated: 01-01-2026

Opearl Jewellery (“Opearl”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit or use our website, place an order, contact us, or otherwise interact with our services.

This Privacy Policy explains what personal information we may collect, how we use it, when we may share it, and the choices and rights available to you.

Opearl operates in the State of Qatar, and this Privacy Policy is intended to comply with applicable laws and regulations of the State of Qatar, including Qatar Law No. 13 of 2016 on Protecting Personal Data Privacy.

1. Who We Are

The website www.opearl.com is operated by Opearl Jewellery in the State of Qatar.

For questions about this Privacy Policy or your personal information, please contact us:

Opearl Jewellery
Email: contact@opearl.com
Website: www.opearl.com
State of Qatar

2. Personal Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of personal information:

Information You Provide to Us

When you create an account, place an order, contact us, request a consultation, or communicate with us, we may collect:

  • Full name

  • Email address

  • Telephone or mobile number

  • WhatsApp contact details, where provided

  • Billing and delivery address

  • Order and purchase information

  • Product preferences and requests

  • Information provided when requesting jewellery consultation or customisation

  • Messages, enquiries, and other communications you send to us

  • Information you voluntarily provide through forms on our website

Payment Information

When you make a purchase, payment information may be processed by our payment service providers.

Opearl does not normally receive or store your complete credit or debit card number, card security code, or other full payment credentials. Payment information is handled by the applicable payment service provider in accordance with its own privacy and security practices.

Your order may contain information such as the payment method, transaction reference, payment status, and other information necessary for us to manage your order and payment.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, which may include:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Website pages visited

  • Approximate location derived from technical information

  • Date and time of visits

  • Referring website or source

  • Website usage and interaction information

This information may be collected through Wix and other website technologies used to operate, secure, analyse, and improve our website.

3. How We Use Your Information

We may use your personal information for legitimate business purposes, including to:

  • Process and fulfil your orders.

  • Arrange delivery of purchased products.

  • Process payments and refunds.

  • Communicate with you about your orders.

  • Respond to enquiries and customer service requests.

  • Provide jewellery consultation and customisation services.

  • Manage customer accounts.

  • Verify and prevent potentially fraudulent or unauthorised transactions.

  • Maintain the security and functionality of our website.

  • Improve our products, services, and website experience.

  • Maintain business and transaction records.

  • Comply with applicable laws, regulations, court orders, and government requirements.

  • Send marketing communications where permitted and where you have provided the required consent.

We will use personal information only for legitimate and relevant purposes and will not collect more information than reasonably necessary for those purposes.

4. Legal Basis for Processing

Where applicable, Opearl may process personal information:

  • With your consent;

  • Where processing is necessary to provide products or services you have requested;

  • Where processing is necessary to fulfil or manage a transaction with you;

  • Where processing is necessary for a legitimate business purpose;

  • Where processing is necessary to comply with a legal or regulatory obligation; or

  • Where otherwise permitted or required by applicable law.

Under Qatar's Personal Data Privacy Protection Law, personal data generally may be processed with the individual's consent unless processing is necessary for a legitimate purpose of the data controller or another relevant party.

5. Cookies and Similar Technologies

  • Opearl and our website service providers may use cookies and similar technologies to operate and improve the website.

  • Cookies may be used to:

  • Keep the website functioning correctly.

  • Remember preferences.

  • Maintain shopping cart and session information.

  • Understand how visitors use our website.

  • Improve website performance and functionality.

  • Support website security.

  • Measure the effectiveness of marketing or advertising activities, where applicable.

  • Some cookies may be provided by third-party service providers used by our website.

  • You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.

6. Wix and Other Service Providers

Opearl's website is operated using third-party technology and service providers, including Wix and payment, delivery, communications, analytics, security, and other service providers that may be required to operate our business.

These providers may process personal information on our behalf or as independent service providers, depending on the service involved.

We seek to use reputable service providers and take reasonable steps to ensure that personal information is handled appropriately and securely.

7. Payment Service Providers

To process online payments and refunds, Opearl may use third-party payment service providers.

Depending on the payment method selected, your personal and transaction information may be shared with the relevant payment provider to:

  • Authorise and process your payment;

  • Complete the transaction;

  • Prevent fraud and unauthorised transactions;

  • Process refunds;

  • Reconcile payments; and

  • Meet legal or regulatory requirements.

Payment providers may have their own privacy policies governing their processing of your information.

8. Sharing of Personal Information

Opearl does not sell your personal information.

We may share personal information where reasonably necessary with:

  • Payment service providers;

  • Delivery and logistics providers;

  • Website and hosting providers;

  • IT, security, and technical service providers;

  • Customer communication and support providers;

  • Professional advisers, where necessary;

  • Government authorities, regulators, courts, or law-enforcement bodies where required or permitted by law; and

  • Other service providers where necessary to provide services you have requested.

We will not disclose personal information to third parties for unrelated purposes unless you have provided the necessary consent or the disclosure is otherwise permitted or required by applicable law.

9. Direct Marketing

If you choose to receive marketing communications from Opearl, we may contact you by email, telephone, WhatsApp, SMS, or other appropriate electronic means regarding:

  • New jewellery collections;

  • Product launches;

  • Special offers;

  • Events;

  • Jewellery consultations; and

  • Other Opearl news or promotional information.

You may withdraw your consent to direct marketing communications at any time.

You can unsubscribe from marketing emails using the unsubscribe option included in the relevant communication or contact us at contact@opearl.com.

Marketing communications will be conducted in accordance with applicable laws and regulations concerning electronic communications and direct marketing.

10. Your Privacy Rights

Subject to applicable law and any relevant exceptions, you may have the right to:

  • Know whether we process your personal information and the purposes for which it is processed;

  • Request access to personal information we hold about you;

  • Request correction of inaccurate or incomplete personal information;

  • Withdraw consent where processing is based on consent;

  • Object to certain processing of your personal information;

  • Request deletion or erasure of personal information where applicable; and

  • Request information about how your personal information is processed or disclosed.

Qatar's Personal Data Privacy Protection Law provides individuals with rights including withdrawal of consent, objection to certain processing, correction, deletion in specified circumstances, and access to their personal data.

Some requests may be subject to applicable legal requirements, legitimate business requirements, or other lawful exceptions.

To exercise a privacy right, please contact us at:

contact@opearl.com

We may need to verify your identity before processing certain requests in order to protect your information from unauthorised access.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Processing and fulfilling orders;

  • Providing customer support;

  • Maintaining business and transaction records;

  • Resolving disputes;

  • Preventing fraud and misuse;

  • Complying with accounting, tax, legal, and regulatory requirements; and

  • Protecting our legal rights.

When personal information is no longer required and there is no legal or legitimate reason to retain it, we will take reasonable steps to securely delete, anonymise, or otherwise dispose of it.

12. Data Security

Opearl takes reasonable administrative, technical, and physical measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

These measures may include access controls, secure systems, authentication procedures, encryption or other security technologies provided by our service providers, and appropriate internal procedures.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Qatar's Personal Data Privacy Protection Law requires controllers to take appropriate administrative, technical, and physical precautions to protect personal data.

13. International Data Transfers

Some of our service providers may operate or process information outside the State of Qatar.

As a result, personal information may be transferred to or processed in countries other than Qatar when necessary for website operation, payment processing, hosting, cloud services, communications, analytics, security, or other legitimate business purposes.

Where applicable, Opearl will take reasonable steps to ensure that such processing is carried out in accordance with applicable legal requirements and appropriate privacy and security safeguards.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment services, or other external services.

If you follow a link to a third-party website, that website will have its own privacy practices and policies. Opearl is not responsible for the privacy practices, content, or security of third-party websites or services.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

15. Children's Privacy

Our website and services are intended for general customers and are not specifically directed toward children.

We do not knowingly collect personal information from children without appropriate consent or lawful basis.

If you believe that a child has provided personal information to us inappropriately, please contact us at contact@opearl.comso that we can review the matter and take appropriate action.

16. Accuracy of Personal Information

We aim to keep the personal information we hold accurate and up to date.

If any information you have provided to us changes, or if you believe information we hold about you is inaccurate, please contact us so that we can review and correct it where appropriate.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal and regulatory requirements.

When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.

We encourage you to review this page periodically to remain informed about how we protect your personal information.

18. Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right, or have a concern about how your personal information is handled, please contact us:

Opearl Jewellery
State of Qatar
Email: contact@opearl.com
Website: www.opearl.com

We will review your request and respond in accordance with applicable laws and regulations.

19. Governing Law

This Privacy Policy is governed by the applicable laws and regulations of the State of Qatar.

Where any provision of this Privacy Policy conflicts with a mandatory requirement of applicable law, the applicable legal requirement will prevail.

bottom of page